Returns & Exchanges

We want you to be happy with your purchase. If you need to return an item, please contact us within 30 days of delivery.

To be eligible for a return, products must be:

· Unused and in their original condition
· Returned with all tags and original packaging intact

Non-Returnable & Non-Exchangeable Items

For hygiene, safety, product integrity or customisation reasons, the following items cannot be returned or exchanged:

· Training and racing swimwear, including technical race suits, Powerskins and trisuits
· Goggles, eyewear, sunglasses and earplugs
· Nutrition products
· Customised, personalised and teamwear products
· Gift Cards

Customised & Teamwear Orders

Customised products, teamwear orders and personalised items are produced specifically for each customer. Once an order has been approved and production has commenced, it cannot be cancelled, changed, returned, exchanged or refunded.

How to Request a Return

Please contact our team with your order number and the reason for the return.

Email: sales@gritandtonic.com
Sales Support WhatsApp: +971 50 599 3547

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return is due to a faulty product or an error on our part.

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible and we will work to resolve the issue quickly.