Privacy Policy

This privacy policy sets out how Grit+Tonic uses and protects any information that you give Grit+Tonic when you use this website. Grit+Tonic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Grit+Tonic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


1. What we collect

We may ask you for and store the following information:

  • Name
  • Contact information including email address
  • Demographic information such as preferences and interests
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.


2. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


3. Payment Details

We do not under any circumstances store any credit card details. We use Checkout.com to process all credit card transactions and payments. During the checkout process, the fields used to enter credit card details are supplied by Checkout.com and do not reside on our web servers. We receive a status message from Checkout.com indicating whether a payment was successful or not. Checkout.com is Level 1 PCI compliant meaning you can have peace of mind knowing that you're shopping safely. Adding this level of separation between our website and credit card processing protects our customers and provides security.


4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


5. How we use cookies

Grit+Tonic uses cookies to distinguish you from other users of our website. This helps us to provide you with a great browsing experience and allows us to improve our website. We use traffic log cookies to help us understand web page traffic and make changes to our website to better meet our customer's needs.

A cookie is a small file with numbers and letters that asks permission to be stored in your browser or computer's hard drive. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Choosing not to use cookies may prevent you from taking full advantage of the website. By continuing to browse the website, you are agreeing to our use of cookies.


6. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


7. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • You must opt in and accept our terms and conditions when you register as a user of our website or provide your contact details to us
  • If you have previously agreed to us using your personal information, you may change your mind at any time by writing to or emailing us at sales@gritandtonic.com or by clicking unsubscribe in any of the emails we send you.

Under no circumstances will we sell, distribute or release your personal information to a third party unless we are expressly required to do so by law.

You may request details of the personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please email us at sales@gritandtonic.com.

If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible, at sales@gritandtonic.com. We will promptly correct any information found to be incorrect.


8. List of cookies we collect

The table below lists the cookies that might be stored and their use.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYour session ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NEWSLETTERPOPUP_DISABLE_POPUP_2Indicates popup newsletter status.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.